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Reservations:
As soon as we receive initial message, we send you the suggestion or let you informed the information of your tour.
To receive the full program, the service fee will be made in advance as 1 deposit of 3-5 % to total estimated invoice. In case you do not confirm the tour, this fee is non refundable.
In case you confirm, this fee will be deducted on total invoice
Booking procedure |
Booking will be confirmed on receipt of advance deposit only. (1) Colour of Viet requires 30% advance deposit to hold the booking. (2) Balance 80% must reach Colour of Viet travel 30 days prior to tour departure date. |
Refund |
After commencement of Travel, no refund in full or in part will be given for services included in the program, which are not utilized. |
Hotel check in - check out time |
Hotel Check in - Check out time is usually 12h00 am. Extended check in - check out time may be granted subject to availability and agreement by the participating hotels. |
Travel documents |
It is the Tour member responsibility to ensure that they have valid passports and visas, where necessary. |
Responsibility |
Except in situations beyond human control, Colour of Viet shall provide compensatory service for participants or refund the difference in payment for service rendered below standard. The detailed program and schedule flights are subject to changes by airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerned might be adjusted. If this occurs, Colour of Viet will do all in its power to assist participants in boarding flights or finding alternative arrangements. Note however that it is done as a courtesy to participants and Colour of Viet can not be held responsible for denied boarding, nor for additional costs occurred. |
Policy regarding cancellation/ no show /early departure |
In case of Special Train Journey and peak season hotel bookings a separate cancellation policy is applicable (which would be advised as and when required). Colour of Viet must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows: * Before 30 days - 10% of the total tour / service cost * From 15 days to 07 days - 15% of the total tour / service cost * From 07 days to 02 days - 25% of the total tour / service cost * From 02 days (48 hrs) to departure - 50% of the total tour / service cost |
Travel insurance |
To travel around Asia, Colour of Viet highly recommended that participants have travel insurance. |